Thrill Casino — Privacy Policy
This document explains how Thrill Casino collects, uses, stores, and protects personal information belonging to users accessing the platform from the United Arab Emirates. It applies to all visitors and registered account holders.
Information We Collect
Thrill Casino collects several categories of information in the course of providing its services:
- Identity data — full name, date of birth, nationality, and government-issued identification details submitted during account verification.
- Contact data — email address, phone number, and residential address.
- Financial data — payment method details, transaction history, and deposit or withdrawal records processed through supported payment providers.
- Technical data — IP address, device identifiers, browser type, operating system, and session logs.
- Behavioural data — gameplay activity, betting patterns, login frequency, and platform navigation history.
- KYC documentation — identity documents, proof of address, and, where applicable, source-of-funds evidence submitted for verification purposes.
Data is collected directly when a user registers, deposits, withdraws, or contacts support, as well as passively through cookies and server logs during platform use.
How We Use Your Information
Personal information is processed for defined operational purposes. Identity and KYC data support account verification and compliance with anti-money-laundering obligations. Financial data enables processing of deposits, withdrawals, and transaction reconciliation. Technical and behavioural data support fraud detection, account security monitoring, and platform performance analysis. Contact data is used to send account-related notifications and, where the user has provided consent, promotional communications regarding offers or platform updates. Data may also be processed to respond to regulatory requests or to satisfy reporting obligations under applicable licensing arrangements. Processing is limited to purposes disclosed at the point of collection, and marketing communications can be withdrawn at any time through account settings or by contacting support.
Data Protection and Security
Thrill Casino applies technical and organisational safeguards intended to protect personal data against unauthorised access, alteration, disclosure, or loss. These typically include encrypted data transmission, restricted internal access controls, and periodic review of storage systems. Payment information is handled in coordination with third-party payment processors, which maintain their own compliance standards for financial data handling. Access to personal data within the organisation is limited to personnel whose role requires it, such as verification, compliance, and customer support teams. Data retention periods are aligned with the purpose for which information was collected — verification records and transaction logs are typically retained for the duration required by applicable financial compliance obligations, after which data is securely deleted or anonymised where retention is no longer required.
Cookies
Cookies and similar tracking technologies are used to operate and improve the platform. The main categories are summarised below:
| Cookie Type | Purpose |
|---|---|
| Essential | Enable core site functions, login sessions, and security checks |
| Functional | Remember user preferences such as language or display settings |
| Analytics | Measure site usage patterns to improve platform performance |
| Marketing | Support personalised promotional content where consent is given |
Users can manage cookie preferences through browser settings or, where available, through an on-site cookie consent tool. Disabling non-essential cookies does not prevent access to the platform but may affect certain personalised features.
Your Rights
Users located in the United Arab Emirates may exercise data protection rights consistent with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. These rights generally include the ability to request access to personal data held, request correction of inaccurate information, request deletion where retention is no longer required by law, and object to processing carried out for direct marketing purposes. Users may also request a copy of their data in a portable format where technically feasible. Requests are subject to identity verification before being actioned, and certain rights may be limited where retention is required for regulatory, financial, or fraud-prevention purposes. Users seeking to exercise these rights should submit a request through the account support channel available on the platform.
Contact Information
For questions regarding this privacy policy or to submit a data-related request, users are advised to contact Thrill Casino through the official support channel available within the account dashboard or on the platform’s help section. Requests are typically processed within a reasonable timeframe consistent with applicable regulatory requirements.